s5com Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any service provided by s5com (the "Platform"), you ("Player", "User", "you") agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules, guidelines, or promotional terms published on the s5com website from time to time.

These Terms constitute a legally binding agreement between you and s5com. If you do not agree to any provision of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2 Eligibility & Registration

2.1 Age Requirement

The s5com Platform is strictly available to individuals who are at least twenty-one (21) years of age at the time of registration, in accordance with Philippine law and PAGCOR regulatory requirements governing casino-style gambling. It is a criminal offence under Philippine law for minors to participate in gambling activities. s5com reserves the right to request proof of age at any point and to suspend any account where age eligibility cannot be confirmed.

2.2 Geographic Eligibility

Registration and use of s5com is intended for players located within the Philippines. Players accessing the Platform from jurisdictions where online gambling is prohibited by local law do so entirely at their own risk and legal responsibility. s5com makes no representation that its services are lawful in jurisdictions outside the Philippines.

2.3 Registration Requirements

To register a valid s5com account, you must:

• Be at least 21 years of age;
• Provide accurate, current, and complete personal information including your full legal name, date of birth, residential address, and valid contact details;
• Agree to these Terms, the Privacy Policy, and the Responsible Gaming Policy;
• Not be a current employee, contractor, affiliate, or immediate family member of s5com or any of its associated entities;
• Not be subject to self-exclusion or any regulatory prohibition from gambling activities.

Providing false or misleading registration information constitutes a material breach of these Terms and will result in immediate account suspension and forfeiture of all associated balances.

3 Account Management

3.1 One Account Policy

Each player is permitted to hold only one (1) active s5com account. The operation of duplicate, secondary, or multiple accounts — whether under the same or different identities — is strictly prohibited. s5com employs technical and manual detection methods to identify multi-accounting. Any duplicate accounts discovered will be closed without notice, and all balances, bonuses, and winnings associated with those accounts will be forfeited.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your s5com login credentials, including your username and password. You must not share your account credentials with any third party or permit any other person to access or use your account. s5com will not be liable for any losses arising from unauthorised access to your account resulting from your failure to safeguard your credentials.

If you suspect that your account has been accessed without your authorisation, you must notify s5com support immediately via the contact details provided in Section 15 of these Terms.

3.3 Account Verification

s5com reserves the right to request identity verification documents at any time, including but not limited to a valid Philippine government-issued identification card, proof of address, and proof of the payment method used. Failure to provide satisfactory verification documents within the timeframe specified by s5com may result in account suspension and the withholding of pending withdrawals pending completion of the verification process.

3.4 Inactive Accounts

An s5com account is considered inactive if no login activity has been recorded for a continuous period of twelve (12) months. s5com may apply a monthly administrative fee to inactive accounts as notified in our fee schedule. Players will be notified by email prior to any such fee being applied. Where an account balance reaches zero following the application of inactivity fees, the account may be closed.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

s5com accepts deposits and processes withdrawals via the following payment channels: GCash, Maya, BPI, BDO, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20. The availability of specific payment methods may vary and is subject to change. s5com reserves the right to add, modify, or remove payment method availability without prior notice.

4.2 Deposit Terms

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Deposits are credited to your s5com wallet upon successful confirmation from the payment provider. Minimum and maximum deposit limits apply and are displayed at the point of deposit. s5com is not responsible for delays caused by third-party payment processors.

4.3 Withdrawal Terms

Withdrawal requests are subject to the following conditions:

• Completion of KYC identity verification prior to the first withdrawal;
• Fulfilment of any applicable bonus wagering requirements;
• Withdrawal must be directed to the same payment account used for the most recent deposit, where technically possible;
• Minimum withdrawal amounts apply as displayed in the withdrawal interface;
• s5com processes GCash and Maya withdrawals within an average of five (5) minutes of approval; bank transfer withdrawals may take up to three (3) business days depending on the receiving institution.

4.4 Currency

The primary operating currency of s5com is Philippine Peso (PHP / ₱). Transactions in other currencies, including USDT, are converted at the prevailing exchange rate applied by s5com at the time of the transaction. Exchange rate fluctuations are outside s5com's control and players bear any resulting currency conversion risk.

5 Bonuses & Promotions

5.1 General Bonus Terms

s5com offers various bonuses, free credits, cashback rewards, and promotional incentives from time to time. All bonuses are subject to specific terms published alongside each promotion, including wagering requirements, eligible games, minimum deposit thresholds, time limits, and maximum withdrawal caps derived from bonus funds. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms will prevail.

5.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, bonus funds credited to your s5com account must be wagered a minimum number of times (as specified per promotion) before any portion of the bonus or associated winnings may be withdrawn. Wagers placed on games that are excluded from bonus play do not count toward wagering requirements. s5com's bonus terms page lists all eligible and excluded game categories.

5.3 Bonus Abuse

s5com maintains a zero-tolerance policy toward bonus abuse. The following conduct is considered bonus abuse and will result in forfeiture of all bonuses and associated winnings, and may result in permanent account closure:

• Creating multiple accounts to claim a promotion more than once;
• Coordinating with other players to artificially fulfil wagering requirements;
• Employing betting strategies specifically designed to exploit bonus structures with minimal risk;
• Providing false information to qualify for a promotion.

5.4 Right to Withdraw or Modify Promotions

s5com reserves the right to withdraw, alter, or cancel any promotion at any time and without prior notice, provided that such withdrawal does not unfairly prejudice players who have already commenced fulfilment of applicable wagering requirements in good faith.

6 Gameplay & Fair Use

6.1 Game Fairness

All games offered on the s5com Platform use certified Random Number Generators (RNGs) or, in the case of live dealer games, real physical equipment operated by trained dealers in regulated studio environments. Game outcomes on s5com are not manipulated in favour of or against any individual player. Published Return-to-Player (RTP) rates for all slots and table games are available within the respective game information panels.

6.2 Technical Malfunctions

In the event of a technical malfunction, software error, or network disruption that affects the outcome of a game round, s5com reserves the right to void the affected game round and refund the wager to the player's account. s5com will not be liable for any losses or claims arising from technical malfunctions beyond the value of the original wager. "Malfunction voids all pays and plays" applies across all s5com game categories.

6.3 Responsible Wagering

Players are solely responsible for the wagers they place on s5com. s5com does not provide any form of investment advice or guarantee of returns. All gambling involves risk, and players should wager only amounts they can afford to lose. s5com strongly encourages all players to use the responsible gaming tools available in their account settings.

7 Prohibited Conduct

The following activities are strictly prohibited on the s5com Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to the relevant Philippine law enforcement or regulatory authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the Platform;
• Exploiting software bugs, glitches, or errors for financial gain; any such gains must be reported immediately and will be reversed;
• Engaging in any form of collusion, match-fixing, or cheating in player-versus-player game formats;
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activities;
• Attempting to reverse-engineer, decompile, or tamper with any s5com software or systems;
• Registering using a false identity, stolen identity, or on behalf of another person without lawful authority;
• Harassing, threatening, or abusing s5com staff, support agents, or other players;
• Accessing the Platform from a jurisdiction where online gambling is illegal without lawful authorisation.

8 KYC & AML Policy

8.1 Know Your Customer (KYC)

In compliance with applicable Philippine anti-money laundering laws and PAGCOR regulatory requirements, s5com maintains a comprehensive Know Your Customer programme. All players must complete identity verification before their first withdrawal is processed. Verification requirements include a valid government-issued Philippine ID (such as a PhilSys card, passport, driver's licence, or SSS/GSIS ID) and may include proof of residential address and source of funds documentation for higher-value transactions.

8.2 Anti-Money Laundering (AML)

s5com is committed to preventing its Platform from being used as a vehicle for money laundering or terrorist financing. s5com employs real-time transaction monitoring, suspicious activity reporting procedures, and staff training in accordance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended). s5com is legally obligated to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines without notifying the player concerned.

8.3 Enhanced Due Diligence

s5com reserves the right to apply enhanced due diligence measures to any account, including requesting additional documentation, placing temporary withdrawal holds, or conducting manual account reviews. These measures may be applied based on transaction patterns, account risk profiles, or regulatory requirements without constituting any admission of wrongdoing by the affected player.

9 Privacy & Data

The collection, use, storage, and protection of your personal data by s5com is governed by our Privacy Policy, which forms an integral part of these Terms. By registering on s5com, you acknowledge that you have read and agree to our Privacy Policy. Key aspects of our data practices include:

• Personal data collected during registration and KYC is used solely for account management, identity verification, regulatory compliance, and service improvement;
• s5com does not sell or rent your personal data to unaffiliated third parties for marketing purposes;
• Data is stored on secure, encrypted servers in compliance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173);
• Players may request access to, correction of, or deletion of their personal data subject to regulatory retention requirements by contacting s5com support.

For the complete details of how s5com handles your personal information, please review our Privacy Policy.

10 Responsible Gaming

s5com is committed to promoting responsible gambling and takes its duty of care toward players seriously. The following responsible gaming tools are available to all registered players in the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending;
• Session Time Reminders: Configure alerts to notify you when you have been playing for a set period of time;
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours to 30 days;
• Self-Exclusion: Permanently close your account and request placement on s5com's self-exclusion register.

Players who are concerned about their gambling behaviour are encouraged to seek assistance. s5com reminds all players that gambling is intended as a form of entertainment and should never be used as a source of income or as a means of recovering financial losses. Only players aged 21 and above are permitted to register and play on s5com.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, s5com, its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform;
• Any loss of data, revenue, profits, goodwill, or other intangible losses;
• Any losses resulting from technical malfunctions, interruptions, or errors in the Platform;
• Any losses resulting from unauthorised access to your account where s5com has not been negligent in the protection of account security at a system level;
• Losses arising from the reliance on information displayed on the Platform that is subsequently found to be inaccurate due to a technical error, provided that s5com takes reasonable steps to correct such errors promptly.

s5com's total aggregate liability to any player in connection with any claim arising under or in relation to these Terms shall not exceed the total net deposits made by that player to s5com in the thirty (30) day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit s5com's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Philippine law.

12 Termination

12.1 Termination by Player

You may close your s5com account at any time by contacting our customer support team. Upon receipt of a closure request, s5com will process any remaining balance eligible for withdrawal, subject to completion of any outstanding KYC requirements and the absence of any pending investigations relating to your account.

12.2 Termination by s5com

s5com reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete KYC, regulatory requirements, or commercial decision. Where an account is closed by s5com for reasons other than a breach by the player, any legitimate remaining balance will be returned to the player's verified payment method within a reasonable timeframe.

12.3 Effect of Termination

Upon termination of your account, all rights granted to you under these Terms cease immediately. Provisions of these Terms that by their nature should survive termination — including liability limitations, dispute resolution clauses, and anti-money laundering obligations — shall continue to apply following account closure.

13 Amendments to These Terms

s5com reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered players via email notification to the address on file and/or by prominent notice on the s5com Platform. The revised Terms will indicate the effective date of the amendment.

Your continued use of the s5com Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request account closure prior to the effective date of the amendment.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of a dispute between you and s5com, we encourage you to contact our customer support team in the first instance to seek an amicable resolution. s5com is committed to addressing player complaints in a fair, timely, and transparent manner.

If a dispute cannot be resolved through direct communication with s5com support, the matter may be referred to PAGCOR's dispute resolution mechanisms applicable to PAGCOR-licensed and -overseen operators. Players retain the right to seek recourse through the competent courts of the Philippines where no alternative resolution is reached.

15 Contact Information

For all queries, complaints, account issues, or responsible gaming assistance, please contact the s5com customer support team. Our team operates 24 hours a day, 7 days a week, including Philippine public holidays.

Customer Support Email: [email protected]

Please include your registered account username and a clear description of your query in all correspondence to ensure the fastest possible response from our team.